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The Guide to Maximizing Customer Marketing ROI

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About the Author

Workshops, Project Work: Retail Metrics & Reporting, High ROI
Customer Marketing

Marketing Productivity Blog

8 Customer
Promotion Tips

Relationship
Marketing

Customer Retention

Customer Loyalty

LifeTime Value and
True ROI of Ad Spend

Customer Profiling

Intro to Customer
Behavior Modeling

Customer Model:
Frequency

Customer Model:
Recency

Customer Model:
Recent Repeaters

Customer Model:
RFM

Customer LifeCycles

LifeTime Value

Calculating ROI

Mapping Visitor
Conversion

Measuring Retention
in Online Retailing

Measuring CRM ROI

CRM Analytics:
Micro vs. Macro

Pre-CRM Testing for
Marketing ROI

Customer
Behavior Profiling

See Customer
Behavior Maps


Favorite Drilling
Down Web Sites

About the Author

Book Contents

 What is in the book?
 Productivity Blog
 CRM   
  Simple CRM
 Customer Retention
 Relationship Marketing
 Customer Loyalty
 Retail Optimization
 Telco/Utility/Services
  Visitor Conversion
  Visitor Quality
 
Guide to E-Metrics
  Customer Profiles
  Customer LifeCycles
  LifeTime Value
  Calculating ROI

  Workshops/Services
  Recent Repeaters
  RFM
  Retail Promotion
  Pre-CRM ROI Test
  Tracking CRM ROI
 
Tutorial: Latency
  Tutorial: Recency
  Scoring Software
  About Jim
  Consulting
  Praise
  Tools
  FAQ
  Search
 
Downloads
  Newsletter

Contact Information and Privacy Policy

The Drilling Down book, software, and this website are:

 

The Drilling Down Project by Jim Novo.  All rights reserved in all media.

You are free to link to any pages on this web site without asking me first.  Really.  That's why they call it "the web," right?

My background, client list, and consulting services, including the High ROI Customer Marketing Workshops, and are described here.

Email contact addresses:

Click and Send - Jim Novo

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General Corporate Questions

Media, Interviews, Articles, Links to Site

Phone  (in the U.S.):

cellular phone:  727.895.5454

Snail Mail:

Jim Novo
The Drilling Down Project
P.O. Box 7279
Saint Petersburg, FL 33734-7279  USA

Guarantee

I mean it.  I guarantee you will learn practical, useful, actionable, customer marketing optimization techniques by going through this site.  If you don't, contact me and I will be happy to assist you "on the house."  I know there has been a lot of hype surrounding this topic, and people find it difficult to understand.  If I have "missed the mark" in your case, please allow me make it up to you by addressing your individual business needs.

                                     - Jim  

Privacy Policy

Hi Folks, Jim Novo here.  Short answer?  We don't rent the newsletter list - period.

The purpose of this web site is to provide a discussion forum and information relevant to the Drilling Down concept and products, and about database marketing in general.

I collect the e-mail address of those who subscribe to the Drilling Down newsletter and  the e-mail address of those requesting files from the auto-responder (updated ReadMe file for the software).  The auto-responder generated address will not be spammed for a newsletter subscription!  If you're interested in the Drilling Down approach, you'll come back and subscribe to the newsletter without spam from me, I figure.

The e-mail address, date and time of activity, IP address, and browser type are collected when submissions to the newsletter or auto-responder occur.  This information is used to manage and audit subscriptions to the newsletter.  The list is not rented or provided to any other business or organization.  I also look at general page view and referrer activity using HitsLink page tags / cookies and WebTrends log analysis to get a sense of traffic patterns and advertising effectiveness; none of this information is tied to a personally identifiable piece of data (like e-mail address).

The Drilling Down book with free software is sold at Booklocker.com  No financial transactions take place here at the Drilling Down web site.  Booklocker, unlike Amazon, believes your personal information "belongs to you."  You can read their privacy policy here.

If you have any questions regarding privacy on this website, please e-mail me using the contact information above.

- Jim Novo

 

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Get the first 9 Chapters of the NEW Drilling Down book by e-mail FREE!  Just Subscribe to my monthly High ROI Customer Marketing newsletter and you'll get a new Chapter of the book every 3 days. 

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